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Communication Center Careers

The members of our 911 Public Safety Communications center are our first first responders. They are vital to effective emergency response and the first link in the public safety chain. Join them and make an impact on your community.


  • Application
    • Applicants that have used marijuana or CBD products within 3 months of the initial testing date will not be eligible for hire.  Learn more about the Colorado Springs Police Departments Marijuana Use Policy.
    • Once your application is submitted, if you meet the minimum requirements, a member from Human Resources will contact you for the next step
  • Typing/CritiCall Test
    • You may be required to take a typing test
    • Must receive a score of 75 or better on the CritiCall Test
    • If you meet the minimum requirements for the Typing and CritiCall tests, you will be sent information to complete the Online Video Interview
  • Video Interview
    • Once you receive the online video interview, you have 5 days to complete it
    • The interview will contain 10 questions, you will have 1 minute to prepare and 3 minutes to answer each question
  • Contingent Offer
    • The job offer will be contingent upon the successful completion of a polygraph examination, background check, and other pre-employment assessments
  • Background Investigation
    • The background investigation is an extensive 6-week process
    • Polygraph and Psychology evaluations are completed during the background process
  • Selection Committee
    • About 2-3 weeks prior to the scheduled class starting date, a committee will review the entire and evaluate whether a final offer will be presented.


  • Successful candidates will have
    • High School diploma or GED
    • Possess, or obtain within three months of hire the following certifications:
      • Cardiopulmonary resuscitation (CPR)
      • Colorado Bureau of Investigations (CBI)
      • Priority Dispatch Emergency Telecommunicator Course (ETC)
      • Priority Dispatch Emergency Medical Dispatch (EMD)
      • Priority Dispatch Emergency Police Dispatch (EPD)
      • Priority Dispatch Emergency Fire Dispatch (EFD)
      • Incident Command System 100 & 700
      • National Center for Missing and Exploited Children (NCMEC)
      • Have one year of full-time experience as an independent dispatcher or call-taker in a public safety or emergency communications center (PSD ONLY)
  • Ideal candidates will have
    • Specialized training in dispatch communications or a related field
    • Experience working in a public safety setting, including public safety dispatch experience
    • Experience with CJIS, CAD, NCIC, and CCIC computer systems
    • Current CPR certification and EMD, EPD, and EFD certifications
    • Bilingual (Spanish)



There are a variety of jobs one can have with the 9-1-1 Communications Center. See below for more information on each piece of our communications team.